Beating Bowel Cancer appreciates how important it is for our supporters, visitors and patients that their personal information is kept private and protected.  You have our commitment that we will do all we can to ensure that this website is secure and that the confidentiality of your records is maintained.  As you would expect we adhere to the provisions of the Data Protection Act 1998, which gives you control over the information held about you and how we may contact you in future.

We have a clear policy that the information given to us is only to be used for communication between ourselves.  Under no circumstances would we pass on your details to any other organisation for them to contact you directly for medical, marketing or fundraising purposes unless they are working on our behalf.

Information We Collect

We only collect information that you specifically and voluntarily provide and when you just visit our website we may only recognise your IP address which does not recognise you personally. Only if you complete an online form or send us an email message will we then see your email address.

What We Do With The Information

Essentially the information is used to help us process any donations we receive, or requests for information, as well as to record communications between us, and keeping you updated with our charity newsletter.  Simply we want you to know how we are using supporters’ generous donations to best effect, as well as providing information on future activities. Of course you’re welcome at any time to let us know that you no longer want these updates. Within a month or less we’ll be able to put a stop to your receiving information.  Generally if you have given us your email address we will contact you that way as it much more cost-effective to send our updates this way. Whilst most people welcome us keeping in touch using email, post or phone you can indicate your preferences at any time by emailing us.

We do not store credit card details nor do we share customer details with any 3rd parties unless they are working on our behalf.

Ordering by Phone or Mail Order

You can order immediately and check stock availability by calling 08450 719 300

Alternatively, cheques should be made payable to Beating Bowel Cancer and sent with an order form or letter to:

 

Beating Bowel Cancer

Harlequin House

7 High Street

Teddington

TW11 8EE

 

Orders will be fulfilled on receipt of payment only.

Bulk Orders

For bulk orders please email info@beatingbowelcancer.org for a bespoke quote for postage and delivery. Bulk orders are usually dispatched using our courier TNT.

Postage and Delivery

Standard delivery for clothing is charged at £3.50 to any UK mainland address and Northern Ireland (excluding offshore territories). Christmas Cards are charged at 70p per packet. These charges cover packing, handling and delivery.

We do not charge for delivery of publications but may ask for a donation for larger orders.

We endeavour to respond to orders within 48 hours, and they are dispatched to arrive within 3-5 working days, but please allow up to 14 days for delivery.

All our deliveries are made using Royal Mail.

Out of stock

If any item you have chosen is unavailable, we will contact you via phone or your email address and set out the options that are available to you.

Returns and Refunds Policy

We appreciate your custom and will endeavour to deal with any situations regarding dissatisfaction with our service and products as quickly as possible.

Beating Bowel Canceris willing to exchange any clothing which isfound to be ill-fitting or the wrong size. We ask that they are returned unworn to the address above with a note detailing the size you would like in exchange and the delivery name and address to send it to.

Please note that you may also cancel your order within 14days of the date of receipt of the goods. The goods must bereturned to us new and in an unused condition,in the original packaging,together with a copy of the receipt. The customer will be liable for any postage costs incurred in returning the goods for exchange or refund, unless the goods are faulty.

Returns should be made to:

 

Beating Bowel Cancer

Harlequin House

7 High Street

Teddington

TW11 8EE

 

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your return.

Please note that all donations are irrevocable charitable gifts and are not contingent on, for example, the successful completion by the fundraiser of a sponsored event or activity. The only circumstances in which refunds of donations will be made is where unauthorised use of your payment card is proved. If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider in accordance with its reporting rules.

Faulty Goods Policy

If, on receipt of your goods, they are damaged or faulty, please return them, if possible in the original packaging, within 28 days of the date of receipt and we will refund your money (including postage costs to and from the office) or send you a replacement free of charge.

Cookies

Our website uses cookies.  By using our website you agree to this privacy statement and you consent to our use of cookies in accordance with the terms of this statement.

What are Cookies?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

There are two main kinds of cookies: “session” cookies and “persistent” cookies. Session cookies only last for the duration of users using the website and are deleted from your computer when you close your browser, whereas persistent cookies outlast user sessions and remain stored on your computer until deleted, or until they reach their expiry date.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies.

Why we use cookies

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.

Cookies do not contain any information that personally identifies you, a cookie in no way gives us access to your computer or any information about you.

Checking Your Records

You are welcome to contact us by email if you’d like to see a copy of the records we have about you.  We can usually let you have this within 21 days from time of written request and have a £10 charge to cover administration of providing this.

Security

Rest assured we do everything possible to keep all personal information as secure as is humanly possible.  In addition to a rigorously enforced data handling policy, all our staff and volunteers are made aware of their obligations to supporters and patients to keep their information for authorised use only.  Of course no technology is fail-safe, but we have made every reasonable effort to keep our systems up to date with the relevant protocols.

Future Policy

Whilst we do not envisage any alterations to this policy, should circumstances, legislation or technology change we may need to update this.  In this event, we will highlight any revisions and post them on this website.